Returns & Exchanges

At KHAVIYAR, we strive for perfection in every tin; however, due to the perishable nature of our luxury caviar, returns are generally not accepted unless the product arrives damaged or compromised. If you experience an issue with your order, please contact our concierge team within 24 hours of delivery to initiate a quality review.

Return Process

• 1.
  Contact Concierge

  Email our support team within 24 hours of receipt with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the shipping box, the temperature-controlled packaging, and the unopened product seals for our quality assurance team.

• 3.
  Quality Assessment

  Our specialists will review your claim and the transit logs to ensure the cold chain was maintained throughout the delivery process.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or expedite a replacement shipment at no additional cost to you.