Frequently Asked Questions

Everything you need to know about our premium culinary selections.

How is my order packaged to ensure freshness?

All KHAVIYAR products are shipped in temperature-controlled, insulated packaging with non-toxic gel ice packs to maintain optimal freshness during transit.

What are your shipping times and rates?

We offer overnight and two-day express shipping across the continental US. Orders placed before 12 PM EST Monday through Thursday are typically processed the same day.

How should I store my caviar once it arrives?

Unopened tins should be kept in the coldest part of your refrigerator (ideally between 28°F and 34°F). Once opened, we recommend consuming within 48 hours for the best flavor profile.

Do you offer a satisfaction guarantee?

Yes. If you are not completely satisfied with the quality of your purchase, please contact our concierge team within 24 hours of delivery to arrange for a replacement or refund.

Are your products sustainably sourced?

KHAVIYAR is committed to ethical sourcing. We work exclusively with sustainable farms and fisheries that adhere to strict environmental standards and CITES regulations.

Can I include a personalized gift message?

Absolutely. During the checkout process, you will have the option to include a complimentary personalized note to be printed on a high-quality gift card.